Privacy Policy


We, Tinc Limited, take the privacy of your information very seriously. This policy (the “Policy”) explains how and for what purposes we use the information collected about you via our website at (the “Website”). All such information will be processed and used in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. If you have any queries about the Policy, please get in touch with us using the contact us details set out below and we will do our best to answer your questions.

Personal information we collect

We will collect the following personal information from you:
– first name, second name, e-mail address, password, postal address and telephone number;
– credit card or debit card number number, expiry date and security code.
Although it is not compulsory to give us this information, if you do not then we may not be able to provide you with the full range of services the Website has to offer.
When you open an account with us we also ask you to provide a password to enable you to securely use the Website. Please keep this password safe and secure.

How we use your personal information

We will use this information in order to:
– administer your account with us;
– process orders submitted by you;
– verify your identity in conjunction with credit reference agencies and fraud prevention agencies;
– carry out marketing analysis and make general improvements to our Website;
– to obtain your views or comments on the product and services we provide;

We will also use this information to send you further information about our products and services including special deals, sales and promotions). You can tell us to stop this at any time by sending an e-mail to, writing to us at Unit A1, Ashville Centre, Commerce Way, Melksham, Wiltshire, SN12 6ZE.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Other than as set out above, we will not disclose any of your personal information without your permission to anyone unless we are required by law to do so (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).
Email to a Friend

Our Website allows you to send details of our products to your friends by e-mail. Before you use our “email to a friend” service please satisfy yourself that your friend will want to receive this email from you. Before we send on your “email to a friend” email we will check that your friend has not previously asked us not to send emails to them about our products and services. On the basis this is not the case, we will send on your email and message to your friend and in doing so confirm to them who we are.


When you visit the Website we may store some information (commonly known as a “cookie”) on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords and credit card numbers are not stored in cookies. A cookie helps you get the best out of the Website and helps us to provide you with a more customised service. We use cookies for the following purposes:
– we use cookies so that you will not have to re-enter your details each time you visit the Website; and
– we use cookies to track how our Website is used and to improve and update our content.
You can block or erase cookies from your computer if you want to (your browser’s help screen or manual should tell you how to do this), but certain parts of the Website are reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies.

The Information Advertising Bureau provides in-depth information about cookies. Their website at also tells you how to remove cookies from your browser.

Changes to your details

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below or use the “My Account” section of the Website.

We have implemented technology and policies to safeguard your privacy from unauthorised access and improper use. In particular, we use secure server software (SSL) to encrypt any financial information you need to input before it is sent to us.
Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at or write to us at Tinc Head Office, Unit A1, Ashville Centre, Commerce Way, Hampton Park West, Melksham, SN12 6ZE.

Amendments and up-dates to this Policy may be made from time to time. Any revisions will be posted on this page so you will always be aware of what information we collect.