Privacy Policy

Tinc Limited Privacy Policy

Tinc Ltd. is committed to safeguarding the privacy of our customers and users whilst providing the highest possible quality of service. When you place orders or access your account information, we offer the use of a secure server. Furthermore, as required by the UK Data Protection Act 1998, the EU General Data Protection Regulation (2016/679) and the UK Privacy and Electronic Communications (EC Directive) Regulations 2003 (Data Protection Legislation), we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Under the terms of the Data Protection legislation, we are required to explain to you how we will treat any personal data which we collect from you.

Who we are

We are Tinc Ltd (Registered in the UK under company number 7246220), located in Melksham, UK until July 2018, after which we will be located in Corsham, UK. In this context we are also known as ‘the data controller’. We sell a range of stationery, technology and gifts – primarily for purchase by adults for use by children - through catalogues, advertisements and on the Internet. The Tinc website (www.tinc.uk.com) is owned and operated by us. Any questions relating to data protection should be directed to:

The Data Protection Officer, Tinc Ltd, Unit 3 Leafield Industrial Estate, Leafield Way, Corsham, Wiltshire, SN13 9SW.

The information we collect and how we use it

To fulfil your order, we need to know certain personal information collected at the time. The information we hold will consist of but not be limited to the following: Title; Name; Address; Mailing Preference flags such as ‘Do not mail’, or ‘Do not email’; Products purchased from us in the past including their cost; Telephone number if offered to us (this will only be used for matters relating to your order); email address; and where we believe you heard about us from. Credit card details are encrypted after data entry and are not stored on our systems at all once used to complete your purchase. We do not collect any Special Category Data (also known as ‘sensitive data’) such as race, religion, biometrics or health data.

It is our policy that your information is private and confidential. Accordingly, the personal information you provide to us is stored in a secure location and is accessible only by designated staff.

We also collect data because it is necessary for the pursuit of our legitimate interests. Our legitimate interests are:

1.       Direct Marketing

2.       Understanding our customers' wishes and shopping preferences

3.       Improving our service and our products

How we use your information for Direct Marketing & how to manage your marketing preferences

1) Marketing by us, Tinc Ltd

We would like to contact you by post and/or email to let you know about our new collections and any offers or sales we may be running. This will usually be the form of an email but with occasional mailings of our latest catalogue or product brochure also.

If at any time you wish to no longer receive Tinc Ltd. emails you can manage your own preferences by clicking on the ‘manage preferences’ link at the bottom of any Tinc Ltd marketing email. Alternatively, you can call us on 01225 791888, write to us at the address below or go to www.tinc.uk.com and use the form on the ‘Contact Us’ page to request a change.

If you wish to no longer receive Tinc Ltd. Postal communications you can exercise any of the above options (call, write or ‘contact us’ via the website) but of course you cannot click on an email link to self-serve the change.

2) Marketing by other companies

We may share your details with other likeminded and carefully selected retail companies who we feel may be of interest to you. We work with Epsilon Abacus (registered as Epsilon International UK Ltd) who manage data on behalf of multiple UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories.

They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help retailers understand consumers' wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.

If you would like to watch a video illustrating how your data is being used and what the benefits of sharing your data with trusted retailers are, there’s a great video on YouTube on the page below:

https://www.youtube.com/watch?v=_2784r6KUcU

Please note that Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission. If you would like more information, please write to us at Tinc Ltd, Unit 3 Leafield Industrial Estate, Leafield Way, Corsham, Wiltshire, SN13 9SW or email us at info@tinc.uk.com.

We may also share data (Name & Address only) directly with other trusted retailers in the clothing, collectables, gardening, gadgets, entertainment, health & fitness, household goods & home interiors sectors. If data is shared it is done so on a one-time only basis and the company or organisation are not entitled to store your data for any further use unless you choose to engage with them.

If you do not wish us to share this information, please tick the appropriate box when placing your order. You can also update this preference at any time by clicking on the ‘manage preferences’ link at the bottom of any Tinc Ltd marketing email. Alternatively, you can call us on 01225 791888, write to us at the address below or go to www.tinc.uk.com and use the form on the ‘Contact Us’ page to request a change.

If you would like to stop all unsolicited postal communications, we suggest that you register with the Mailing Preference Service (MPS). MPS is a free service set up in 1983 and funded by the direct mail industry to enable consumers to have their names and home addresses in the UK removed from lists used by the industry. It is actively supported by the Royal Mail and all directly involved trade associations and fully supported by The Information Commissioners Office (ICO). For more information or if you wish to register with the MPS please visit their website www.mpsonline.org.uk

How we use your information to understand our customers' wishes and shopping preferences

Our communications are designed to tell you about the benefits we can offer so that you have access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. Under the Data Protection Legislation, this might qualify as ‘profiling’. If you do not wish us to use your data for this purpose, please call us on 01225 791888, write to us at the address below or go to www.tinc.uk.com and use the form on the ‘Contact Us’ page to request this change.

How we use your information to improve our service and our products

We may hold any feedback from individuals relating to customer service or product analysis to help us to improve in these areas. Customer feedback may be used to inform subsequent catalogue designs and/or our website content. If at any time you wish this information to be removed, erased or not used in any such way please make this clear on the feedback you provide us with or call us on 01225 791888, write to us at the address below or go to www.tinc.uk.com and use the form on the ‘Contact Us’ page to request this change.

Data Processors

We work with the following data processors in order to carry out our direct marketing activities.

Sunline Direct Mail Ltd & CitiPost Ltd: They process name, address and mailing preference details only to enable them to mail out our postal communications (catalogues) on our behalf through Royal Mail and any other recognised mail carrier.

Epsilon Abacus (registered as Epsilon International UK Ltd): They process name, address, mailing preferences and purchase history of the purpose of sharing in their alliances. For more information on how they use the data please see above.

Bronto Software (registered as Oracle Software International Plc and trading as NetSuite): They provide the database in which we hold all of your data and preferences. This is held in a fully secured environment with up to date security protocols and access to this database is strictly limited within Tinc.

How long we keep your data for

As a retailer, we are fortunate to have loyal customers who purchase our products over many years. To serve our customers in the best possible manner and to continue to inform them about new products and services we have decided to retain customer data for up to 5 years after the last purchase date, however we will only send marketing communications to people who have purchased within the past 2 years.

Your Rights

You have the right to ask us what personal data we hold about you (referred to in legislation as a ‘Subject Access Request’ or ‘SAR’).

If at any time you wish to exercise this right you can contact us by telephone on 01225 791888, write to us at the address below or go to www.tinc.uk.com and use the form on the ‘Contact Us’ page to request this change. When making a subject access request, please provide your name, postcode & email address so we can ensure we share only the correct data with you. To protect your privacy and security we may need to verify your identity before sharing this information.

You have the right to ask us to update or amend any out of date or incorrect data.

If at any time you wish to amend your data you can manage your own preferences by clicking on the ‘manage preferences’ link at the bottom of any Tinc Ltd marketing email. Alternatively you can call us on 01225 791888, write to us at the address below or go to www.tinc.uk.com and use the form on the ‘Contact Us’ page to request a change.

To protect your privacy and security we may need to verify your identity before making amendments.

You have the right to ask us to delete the data we hold about you. This has been much talked about in the media, usually being referred to as your ‘right to be forgotten’.

If at any time you wish to exercise this right you can contact us by telephone on on 01225 791888, write to us at the address below or go to www.tinc.uk.com and use the form on the ‘Contact Us’ page to request a change. To protect your privacy and security we may need to verify your identity before deleting your data.

For all data amendment requests submitted via telephone, post, email or website contact form we endeavour to act upon them and respond to you within 30 days of the receipt of your request.

Disclosures

We will seek to act in the best interest of our customers and will not abuse our position of data controller. We wish to be as clear and transparent as possible and uphold any requests for data disclosure or amendment as soon as possible. Due to the nature of data and catalogue printing, when an amendment is made to data it may take up to 6 weeks for it to become effective, although we will do everything possible to ensure this time delay is kept to a minimum. In the case of email communications this is considerably shorter (instantly if self-managed through the email preference centre or within 72 hours for changes requested by any other means).

Credit Card Security

We take the security of our customer's data very seriously and this includes credit card information. On our website at checkout you are taken to a secure page and should always see a closed padlock beside the URL address or at the top/bottom of your browser window.

Our payment page is hosted by Sage Pay Europe Ltd. and PayPal, who are leading payment providers.

Computer Tracking and 'Cookies'

Our cookies fall into 2 categories:

1) Essential Cookies

We utilise cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high-quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. In future we might also use these cookies to highlight articles or site services that we think will be of interest to you based on your prior usage of the website.

2) Third Party Cookies

Where third-party cookies are present on our sites, we attempt to be as upfront and clear as possible about their intended purpose. We also use or allow third parties to serve cookies that fall into the two categories below.

2.1) Website Function Cookies

We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in a username every time you access the website and recall your customisation preferences, such as which regional edition of the website you want to see when you log in. We also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.

2.2) Other third-party cookies

We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions. We may use third-party companies to provide advertising services and/or to collect certain information when you visit and interact with our website. These third-party companies may collect and use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visit to this website (and/or other websites) in order to provide advertisements about goods and services likely to be of greater interest to you. These third-party companies may use cookies and other technologies to recognise your browser to collect and record information about your web surfing activity including your activities on this website. Our website uses a Google Analytics code that drops a cookie in your browser to track user behaviour such as page views and purchases. A Facebook pixel on our website is used for the same purpose and is stored by Facebook. Both can be used for remarketing in the future.

You may visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/ to learn more about interest-based advertising, or to opt out of receiving advertisements tailored to your interests on your browser, from their respective members and participants.

As we've explained above, cookies help you to get the most out of our websites. Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly

How to contact us

We wish to be as clear and transparent as possible regarding our data collection, security and how we use it. If at any time you have any questions or comments regarding this we would be happy to speak with you in person. If you wish to do this please call us on 01225 791888, write to us at the address below or go to www.tinc.uk.com and use the form on the ‘Contact Us’ page. Our mailing address for data queries is:

The Data Protection Officer, Tinc Ltd, Leafield Industrial Estate, Leafield Way, Corsham, Wiltshire, SN13 9SW.

You can also email us at info@tinc.uk.com

Right of Complaint

You have the right to lodge a complaint with the supervisory authority of GDPR, The Information Commissioner's Office at www.ico.org.uk. Further information on GDPR data protection regulations and laws can be found at https://ico.org.uk/for-the-public

Updates or Changes to Tinc Ltd. Privacy Policy and Further Information

This notice was updated on 24th May 2018. It may be updated to take into account changes at Tinc Ltd. or for example to reflect changes to regulation or legislation.

Updates to this policy will be posted on this page; please check back from time to time. In the event of material changes we would always email you (subject to your having provided a valid email address) to inform you that this page has been refreshed.

If ever data is provided to us by another person (for example a word of mouth recommendation or ‘forward to a friend’ from an email) we will tell you where we obtained the information within a month of getting it.

Further information on GDPR data protection regulations and laws can be found at https://ico.org.uk/for-the-public